FAQs

Where are you based?

We work remotely and offer our services to clients in the Sussex area. We bring the showroom to you, meaning we are flexible and competitively priced.

Why do you charge for your designs?

We charge an upfront design fee which is transparent, rather than being hidden in the quote for your kitchen. We are experienced award-winning designers, rather than salespeople working on commission and an average design including CAD visuals and pricing will take us at least 10-15 hours. So we believe that there is a value in what we offer our clients.

I'm having an extension; will you work from the architects plans?

Yes, we will require a DWG file or an original copy of your architects scale plans. As soon as we have the DWG file or hardcopy plan and a brief from you we are able to start working on your exciting project.

I have a small budget, can you help?

Yes, we work on projects of all sizes. With being an independent business, we can source the best deals from our suppliers and offer more choice. Prior to working on any project we ask clients for an indication of their budget so we can tailor the project to suit them. However, on average our kitchens start from £8,000 up to £20k upwards, not including the installation of your kitchen and associated works.

Do you have samples of your products?

Yes, at the design presentation we will bring to you all of the relevant samples for your concept. We have rigid sample cabinets, door samples, colour swatches, handles, worktop samples, lighting samples and many more samples which we bring to your home. Once we have confirmed the spec for the project we leave a set of the samples with you so you can source your flooring, paint colours, furniture etc.

Is there any where we can see the kitchens you supply in a showroom?

Yes! Whilst we have a vast array of sample doors, brochures and worktop samples to show you we also appreciate some of our clients still want to see full kitchen displays to get a real feel for what they are buying. We can take you to our suppliers exclusive £1.5 million showroom near Windsor (which isn't open to the general public) for a truly inspirational visit where you can pick out your own personal touches for your kitchen. We will even treat you to lunch for that extra VIP experience.

Can I see any kitchens you have installed in the local area?

Yes, we have past clients who are happy to share their completed kitchen projects and experience with Polished Kitchen Designs. We also have a portfolio showcasing some of our installations.

Can we just get a design from Polished Kitchen Designs?

Yes. If you are outside our Sussex catchment area for the full design and project management service then we do offer a design only package. This is perfect if you are looking for a professional design, plan, CAD images and full component list so can source your own kitchen.

Where do you get your kitchens from?

Our kitchens come from a leading supplier - Second Nature whom we have worked with for a number of years and are of superior quality. We have the kitchen carcasses made locally here in the UK which means we can have a more bespoke approach when designing your kitchen, this gives us much more flexibility than the big national sheds you may have visited so we can overcome problems and work with tricky spaces that don't find the 'normal' mould! All of our carcasses are built rigid with either Hettich or Blum hinges and drawerboxes, and Kessebohmer wireworks.

What are your payment terms?

When you are ready to proceed with your project we ask for a 30% deposit payment- this payment secures the price for you and also books the installation slot with our fitters. This is then followed by a 60% interim payment which is to be transferred to us 2 weeks before your installation starts. This enables us to start the production of your kitchen. The final 10% balance payment is then due when you have had the kitchen delivered to your home.

Is installation included in your prices?

Yes, our full quote for your kitchen will include the installation of your kitchen. Unlike some of our competitors we feel it is important to provide you with an accurate installation quote which covers the installation of your kitchen and any associated works, ie tiling, decorating, electrics etc. This is why we arrange a site meeting with the fitter to run through your requirements prior to us giving you a quote for the whole project. This ensures you get an accurate quote before you commit to the project so that there aren’t any nasty hidden costs once the project is underway. This process also means that you will have met the fitter before he arrives to install your kitchen, as we understand from personal experience the importance of knowing the person who will be working in your home.